Terms And Conditions

At zareen.pk our goal is to provide quality material to our valued customers, to keep the products safe in our warehouse all products are placed in air tight packet so that the colors and dust could not change the quality . All items we dispatch are double checked by our staff for better customer experience but still if the product is broken during the transit you can get the replacement. Below is Return/Replacement Terms

Return / Replacement Policy:

  • If broken or wrong item is sent to you we will send new item to you FREE of cost, Provided that you will send us clear video while opening the parcel.
  • Replacement is accepted only if product is received Broken/damaged in any form or wrong item is received.
  • If item received is broken then you will need to contact zareen.pk staff within 7 days of receiving parcel, our staff will verify your broken item by asking you video of parcel opening. If broken is found we will accept your return.
  • If you do not like the design or style of the product after you receive it then you need to send it back yourself through any courier service and we will issue you the coupon code of same product amount. Contact 03211177703 for placing your return.

Money Back Policy: 

  • We do not return cash money in any conditions, if your return is accepted in any conditions we will give you Zareen Shopping voucher which will be used to shop again on the website.
  • Shopping voucher will be given to you for the product cost you returned and not will not include the shipping/delivery cost.

Colors of products:

  • Colors of the products may be slightly varied from the photographs due to brightness of your monitor/Screen and lightning effects during photography

Size of the products:

  • Do not judge size of the product by pictures, you need to see size details in the product page.
  •  Due to manual measurement please allow upto 1-2cm or 1-2mm difference in size

Cash on  Delivery Conditions: 

  • Cash on delivery is made Via TCS .
  • You will need to pay Cash before receiving parcel from TCS staff.
  • In case of any complaints you can follow the complaint instructions mentioned in the parcel .

Guarantee/ Warranty: 

  • There is no Guarantee or Warranty of any artificial products
  • We only accept return if item is received broken.

Prices Mentioned:

Please be informed that prices of each product changes with time. for the updated prices always visit our website. Old posts on our social profiles may not show same prices as mentioned on our website.

 

Contact Us

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